Over this past holiday season people all across the globe we’re filling themselves up with food and anger at Apple for admitting to slowing down their iPhones. Just a couple weeks ago Apple stated they had to decrease the performance of the phone to accommodate weakening batteries, which were available for replacement at the time $79.
In response the negative press, Apple has stated that it will swap batteries for generation 6 iPhones or later for $29, providing they retain less than 80% of their original capacity. The only problem is Apple didn’t clarify the 80% caveat when they first issued their statement, leading to more backlash from their customers.
They have since confirmed on MacRumors that they will replace any battery for the iPhone 6 or later for $29 despite what the diagnostic results say. In addition, they will offer a refund to make up the difference in price to anyone who paid the full $79.
Apple initially promised replacement batteries at the end of January, so they delivered ahead of schedule in that respect. They also promised to a new OS feature in the next update that would deliver information about the health of their smartphone battery.
Apple iPhones accounted for 44.9% of all phones in the U.S. in 2017, while Android came in at 53%. Apple is a company that relies on its fan base to believe in its ethos, which to my knowledge doesn’t involve deception. With iPhone prices remaining at a premium, they will need greater transparency going forward if they don’t want those percentages to tip even more in Android’s favor.